Infrastructure
Cloud hosting
EU and US regions / compute and managed storage.
Managed database
EU and US regions / primary data store with encryption at rest.
Object storage
EU and US regions / attachments, exports, and backups.
Legal / Subprocessors
Subprocessors.
A current list of the third-party subprocessors we engage to help deliver Medi Prompt, with the purpose and processing region for each. Notification of changes is available on request.
AI & operations
AI Gateway
Model inference with zero-retention configuration.
Email
Transactional notifications only, no marketing sends from this pipeline.
Observability
Logs and metrics aggregated with PHI stripped at the collector.
Error monitoring
Application errors with PII scrubbing.
Changes
Customers under a signed DPA receive advance notice of subprocessor changes and may object per the terms of that DPA.
The current full list, including regional details, is available on request under NDA.